Welcome to Flower Delivery Hornchurch. These Terms & Conditions outline your rights and obligations when purchasing flowers and related products through our online flower delivery service in Hornchurch and its surrounding areas. By placing an order via our website, you confirm that you have read, understood, and agree to these terms, which apply to all customers across Hornchurch and neighbouring localities. Please read them carefully before using our service.
2.1 Placing Your Order
Customers may place orders online through our dedicated platform. When you select your desired flowers or arrangements, follow the on-screen instructions to proceed through the shopping cart and checkout process. You are responsible for ensuring all information, including recipient details and delivery addresses, is accurate and complete before submitting your order. We are not liable for delivery failures due to incomplete or incorrect information.
2.2 Order Confirmation
Upon successful placement, you will receive an order confirmation outlining the details of your order. This acknowledgement does not constitute acceptance of your order but confirms receipt. We reserve the right to refuse any order prior to acceptance if, for example, the product becomes unavailable or we are unable to process your payment.
2.3 Order Acceptance
A binding contract is established once we have reviewed and accepted your order. You will receive a second notification confirming dispatch and estimated delivery details. Until you receive this dispatch confirmation, no contract exists between you and Flower Delivery Hornchurch.
All products and services are subject to availability. Occasionally, we may need to substitute specific flowers or materials in your order due to seasonal supply variations or unforeseen stock shortages. Substitutions will be of equal or greater value and in keeping with the style and colour scheme of your chosen arrangement. Where possible, we will notify you of substantial changes and seek your agreement.
4.1 Pricing
All prices for flower bouquets, arrangements, and delivery services are listed in Pounds Sterling (GBP) and include VAT, unless otherwise stated. We endeavour to keep all pricing accurate and current, but errors may occasionally occur. If an error is discovered in the price of your order, we will inform you promptly and offer the option to reconfirm your order at the correct price or cancel.
4.2 Payment Methods
We accept payment through major credit and debit cards, as indicated at checkout. Full payment must be received and authorised before order dispatch. Your payment details are securely processed through trusted third-party payment gateways. We do not store your payment card information.
4.3 Payment Security
We use industry-standard security protocols to ensure your payment information is protected. However, we cannot be held liable for any loss suffered as a result of unauthorised access to transmitted information unless caused by our own negligence.
5.1 Delivery Locations
We offer flower delivery to Hornchurch and its surrounding areas. If your delivery address falls outside our coverage area, we will notify you as soon as possible and issue a full refund if necessary.
5.2 Delivery Dates & Times
During checkout, you may select your preferred delivery date. While we strive to meet all requested delivery dates and times, these cannot be guaranteed, particularly during busy trading periods or in case of factors beyond our control (such as adverse weather, supply chain delays, or transport issues).
5.3 Delivery Instructions
If no one is available to accept the flowers upon delivery, our drivers may leave them with a neighbour or in a safe location, unless you instruct otherwise. A delivery note will be left at the premises. Once delivered as per your instructions, responsibility for the bouquet passes to the recipient.
5.4 Non-Delivery
If, through no fault of our own, we are unable to complete delivery (for example, incorrect address details provided, or no safe place to leave the order), we will attempt to contact you for further instructions. Additional delivery attempts may incur extra charges.
6.1 Cancelling an Order
You may cancel or amend your order up to 24 hours before the scheduled delivery date without penalty, provided preparation has not commenced. To cancel, contact us via the methods outlined on our website, providing your order reference and details. Orders for same-day or next-day delivery are generally processed immediately and may not be eligible for cancellation or amendment once prepared or dispatched.
6.2 Refunds
If your order is cancelled within the permitted time frame, we will refund the full purchase amount using your original payment method. Please allow up to 5 working days for the refund to appear on your statement, depending on your bank's processing times.
We take pride in delivering fresh, high-quality flowers to our customers throughout Hornchurch and the surrounding area. If you are dissatisfied with the quality or freshness of your flowers upon delivery, please contact us within 24 hours, attaching photographs where possible. We may offer a replacement, partial refund, or full refund at our discretion. Returns are subject to verification and must be accompanied by proof of purchase.
8.1 Limitation of Liability
To the extent permitted by law, Flower Delivery Hornchurch shall not be liable for any indirect, incidental, or consequential losses, damages, or expenses arising out of or in connection with your order, its delivery, or use of our website. Our total liability to you (whether in contract, tort, or otherwise) will be limited to the price paid for the relevant order.
8.2 Events Beyond Our Control
We are not liable for failure to perform, or delays in performance, caused by events outside our reasonable control. This includes, but is not limited to, acts of nature, strikes, supply disruptions, delivery vehicle malfunctions, or adverse weather.
By using our service, you verify that you are legally capable of entering into binding contracts, at least 18 years old, and providing genuine information. It is your responsibility to keep account login details secure and confidential. You agree not to use our products for unlawful purposes or in a manner that could damage Flower Delivery Hornchurch’s reputation.
All content on our website, including images, text, logos, product designs, and arrangements, is the intellectual property of Flower Delivery Hornchurch or its licensors. Use of any site content without express written permission is prohibited and may result in legal action.
Your privacy is important to us. We comply with UK data protection laws and only collect, process, and use your personal information as set out in our Privacy Policy. Personal data collected during ordering is used solely for the purposes of order fulfilment and related communications.
We reserve the right to update or revise these Terms & Conditions at any time to reflect changes in relevant legislation, business practices, or improvements to our services. The latest version will always be available on our website. Your continued use of our services after a change will constitute your acceptance of those changes.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes relating to these terms or services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any queries about these Terms & Conditions, or require assistance with your online flower delivery to Hornchurch and surrounding areas, please refer to our website's contact page for instructions on how to reach us.
These Terms & Conditions apply to all customers utilising our online flower delivery service in Hornchurch and the wider local region. Placing an order through our website signifies acceptance of these terms in their entirety.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hornchurch, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hornchurch.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
