Returns, Refunds & Complaints Policy for Flower Delivery Hornchurch

Our Fresh Flowers Guarantee in Hornchurch

As a trusted local florist, Flower Delivery Hornchurch is proud to provide households and businesses in Hornchurch with the freshest blooms, thoughtfully arranged and promptly delivered. Our Fresh Flowers Guarantee means your bouquets or arrangements will arrive vibrant, beautiful, and at the peak of freshness every time.

Damaged-on-Arrival Policy

We take great care in packaging and delivering your flowers. In the unlikely event your order arrives damaged, wilted, or in unsatisfactory condition, please contact us immediately upon delivery or within 24 hours. To help us resolve the issue swiftly, kindly provide photographs of the damaged flowers. We are committed to making things right and will review your claim as a priority.

Freshness Window

At Flower Delivery Hornchurch, we guarantee that our flowers will stay fresh and looking their best for a minimum of five days from the delivery date, provided they are cared for according to the provided instructions. If your flowers fail to meet this standard, please notify us within this timeframe so we can assist you with a suitable solution. Our freshness window ensures peace of mind and complete satisfaction with every delivery.

Refund & Replacement Options

Your happiness is our top concern. If your flowers arrive in poor condition or do not last within our freshness window, you are eligible for a replacement or a full refund. Once your claim is verified, we’ll arrange prompt redelivery of the same or similar arrangement, or process your refund to the original payment method, according to your preference. Please note, any refund or replacement requests should be made within five days of delivery to be eligible for our guarantee.

Complaints Process

If you feel let down at any point in your experience with Flower Delivery Hornchurch, we want to hear from you. To raise a complaint, please reach out with your order details, the specific issue, and any supporting information or photographs if relevant. Every complaint is handled discreetly and professionally by our experienced team. We aim to resolve all issues swiftly—usually within two working days—with a full explanation and, where appropriate, compensation or a goodwill gesture. Your feedback helps us maintain high standards for all our Hornchurch customers.

Trusted Local Service Commitment

Flower Delivery Hornchurch is deeply rooted in the local community, serving both households and businesses throughout the area. Our reputation rests on delivering quality, reliability, and genuine care in every bouquet. By placing your trust in our team, you can expect personalised service, fresh flower guarantees, and a friendly approach to resolving any concerns.

Thank You for Choosing Flower Delivery Hornchurch

Your satisfaction means everything to us. If you have questions about your order, our refunds and complaints policy, or our Fresh Flowers Guarantee, please do not hesitate to contact us. We are always here to help and to ensure your flower-gifting experience in Hornchurch exceeds expectations.